One-stop Fulfillment Service
In Topfulfil fulfillment part, there is only 1 shipping price but having all services include, below is an explaination of what you will get from that
| Cost method | Cost | Standard Fulfil Service | Fulfil Service+ Once you reach 2000 sales per month, here are extra proposal we could provide |
|
|---|---|---|---|---|
| Packing | Basic packing process | Free | Topfulfil charge only package cost and extra shipping if volume/weight is changed, thanks to experienced packing team each parcel will be handle fast and accurately |
More than basic service, we will send 1 packing specialist as team leader to supervise whole packing procedure |
| Using bubble wrap/envelop for parcel as basic peotection, offer wilder packing options like festival and biodegradable. | Using bubble wrap/envelop for parcel as basic peotection, offer wilder packing options like festival and biodegradable. | Extra package material discount or free | ||
| Inspection | Breif checking | Free | Will do at least 3 times inspection, which is photo/video inspection before factory sending products, receving inspection before listing shelf, packing inspection before sending each parcel. Our team will also do random inspection time to time to check stock status | 3 basic inspection plus stock inspection every 1 month, to follow product condition |
| 3rd Party Inspection | Free | For production qty more than 2000pcs, Topfulfil present free TOPWIN insepction service (based on AQL 2.5) | Present free TOPWIN insepction service increase to AQL 2.0 | |
| Factory Inspection | Free | For production qty more than 5000pcs, Topfulfil present free factroy insepction to make sure their ability to support mass production | Topfulfil support factory touring to explain more alive for products we are making and new projects possibility discussion | |
| Shipping | Shipping Service | Included in Shipping Price | Topfulfil owns "KA accounts" from many logistics companies, even cheaper than so called "VIP price". We are also very familar about each company's advantaged lines for different product attributes, each shipping quote we will compares them and choose the most cost-effective and safe one. | During Q4, we will negociate with shipping companies to lock down shipping price so no annoyed shipping adjusment notes every week. |
| Storage | Storage | Free | No matter how long your stock stay, Topfulfil charge 0 for it; meanwhile we will check time to time about storage condition to make sure they are good to go. | Offer free stock-taking every month, if we find qty difference will refill them immediatly; There is ERP systerm opened for you as well so that you are free to check stock data and real-time stock anytime. |
| Storage Destroy/Transit | Free | Only charge inland cost while stock is transit to other places. | Even if you told us to remove stock, we will still keep 3 months in case you changed minds. Topfulfil welcome your return anytime. | |
| Customer Service |
Parcel Tracking | Free | Logistic team in charge of tracking parcels, reply in 48hours for parcel shipping problem and sametime notify you all messages got from shipping companies in advance. | VIP logistic team will follow airline schedule tight to make sure every batch of goods on board in time. Every month we will have data of receipt rate and summary for abnormal orders to improve our shipping service. |
| Customer Complaint Handling | Free | We take responsible for mistake operation, parcel arrive damage, prodcut quality issues or loss | VIP customer service team will summary complaints reasons per season to help improve products or other services. | |
| Customer Service Fully Take Over | Depends On Service | Topfulfil work with professional customer service company, can take over customer messages directly from online store and social media, their team will talk to our customer service team directly to process all kinds of customer services faster and cost-saving | ||
| Photography | Product Photo/Video | Depends On Service | Product photo and less than 30s short-video in white/black background | Topfulfil photographer is able to make exclusive theme video with script, following shot while we having you visit |
| Payment | Order Payment | / | Custom product orders can be negotiated for progress payment. | Can be negotiated certain amount of credit period support |
| Shipping Account | / | Start with 100€ shipping account | Start with 500€ shipping account | |
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